Delivery

What do I do if I have not received my order?

We send you an email as soon as your order is on the way, so that you can find out when it will arrive.

For tracked orders, you can use the tracking link provided in your email or located in your account to check where your order is.

Have you checked for any delivery cards? Your parcel may have been left somewhere safe, such as with a neighbor or been taken to a local depot.

For Maldivians, Koreans and Japanese citizens order will be delivered by our delivery staffs. 

How long will it take for my order to be delivered?

Europe: UP TO 25 BUSINESS DAYS

America: UP TO 25 BUSINESS DAYS

Asia: UP TO 15 BUSINESS DAYS

Beauty products will be processed and shipped earlier compared to other products.

What happens if I am not at home to accept my delivery?

Don’t worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card.

This card is from the courier and lets you know where your parcel is and how you can collect it.